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FAQ

Accommodation

1 What types of rooms are available at TK4 Residence?

We offer a range of room types to suit your needs, including standard rooms, studios, and suites/apartments. Each room is tastefully furnished and equipped with all the amenities you need for a comfortable stay.

2 What amenities are provided in the rooms?

Our rooms are equipped with a range of amenities, including a flat-screen TV, free Wi-Fi, en-suite bathroom, comfortable bedding, and 24-hour room service.

3 Is there Wi-Fi available in the rooms?

Yes, all our rooms have free Wi-Fi access.

4 Are the rooms air-conditioned?

Yes, all our rooms are fully air-conditioned to ensure you have a restful and refreshing night’s sleep.

5 Do you offer any special rates for long-term stays?

Yes, we offer special rates (discounts) for guests staying for longer than seven nights.

6 Are there any connecting rooms available for families?

Yes, we have connecting rooms available for families who require additional space. We have two bedroom apartments and three bedroom apartments available.

7 Are pets allowed in the rooms?

No, unfortunately, pets are not permitted in the rooms.

8 Is breakfast included with my stay?

No, breakfast is not included in the room rate for all our guests. However, our rooms have fully equipped kitchens where you get everything you need to prepare your breakfast and meals. Also, you can always order breakfast from our restaurant service.

9 Do you offer any rooms with a balcony or terrace?

Yes, we have some rooms that feature a balcony with beautiful views of Buea.

Online Reservation

1 What should I do if I don’t receive a confirmation email?

If you don’t receive a confirmation email, first check your spam folder. If it’s not there, contact us directly to confirm that we received your reservation.

2 Will I receive a confirmation after making an online reservation?

Yes, you will send a confirmation email shortly after you complete your online reservation.

3 Can I cancel my online reservation if my plans change?

Yes, you can cancel your reservation by logging into your account on our website or contacting our reservations team directly, but please note that cancellation fees may apply.

4 Can I modify my online reservation after it has been made?

Yes, you can modify your reservation by logging into your account on our website or contacting our reservations team directly.

5 How do I make an online reservation?

To make an online reservation, visit our website and select your desired dates and room type. Enter your personal information, confirm the reservation and wait for a confirmation email.

CHOSE A ROOM
– See all our rooms and prices
– Click on BOOK to reserve a roon
– Enter Check-In & Check-Out date & Number of Adults & Children
– Click SEARCH to check for availability

RESERVE IT
– Complete reservation form
– Check your email and confirm your reservation
– Pay on arrival

ENJOY YOUR STAY

6 What payment options are available for online reservations?

For now, online payment is not available on our website. A guest will pay on arrival or through bank transfer. In the future, we plan to support online payments and will accept credit cards, debit cards and PayPal.

7 Is it necessary to create an account to make a reservation online?

No, you do not need to create an account to make a reservation on our website, but creating an account can make future bookings easier.

8 Is it possible to request a specific room when making an online reservation?

Yes, you can request a specific room type or location during the reservation process, but please note that we cannot guarantee availability.

Payment

1 Do you offer any discounts for group bookings?

Yes, we offer special rates for group bookings.

2 What is your cancellation policy regarding payment?

If you cancel your reservation more than 48 hours before the scheduled arrival time, we will refund your deposit. If you cancel within 48 hours of your scheduled arrival time, a cancellation fee equal to 50% of the total cost of your booking will be charged.

3 Are there any penalties for late payment of my reservation deposit?

Yes, if we do not receive the required deposit within 48 hours of making the reservation, your booking may be cancelled.

4 Is it possible to pay for my stay in a currency other than XAF?

No, we only accept payment in XAF.

5 Can I pay with a debit card?

Our website currently does not support online payment. However, in the future, we will support it and accept debit card and other payment options.

6 Are there any additional fees or taxes that I should be aware of?

No! VAT and local tourism tax have already been factored into the pricing. So do not worry!

7 Is it possible to pay the full amount of my stay in advance?

Yes, you can pay the full amount of your stay in advance if you prefer.

8 How much is the deposit required to secure my booking?

We require a deposit of 50% of the total cost of your stay to secure your booking.

Services

1 Do I need to make a reservation to use the services?

While it is not mandatory to make a reservation for all services, we do recommend that you reserve services such as car rental and pick-up services in advance to avoid disappointment.

2 Are there any additional charges for using the services at TK4 Residence?

Some services may incur additional charges, such as car rental and laundry services. Please check with our reservations team for specific pricing information.

3 Is there a swimming pool at TK4 Residence?

Yes, we have a beautiful outdoor swimming pool where you can relax and cool off after a long day of exploring.

4 What kind of drinks are available at the bar?

Our bar offers a wide selection of alcoholic and non-alcoholic beverages, including beer, wine, spirits, cocktails, and soft drinks.

5 Is there a restaurant on-site at TK4 Residence?

Yes, we have an on-site restaurant serving delicious local and international cuisine.

6 Can I arrange for airport pick-up and drop-off?

Yes, we offer airport pick-up and drop-off services for an additional fee. Simply contact our reservations team to arrange this service in advance.

7 Is there a fee for using the swimming pool?

No, the use of the swimming pool is complimentary for all our guests.

8 What services are offered at TK4 Residence?

We offer a range of services to make your stay as comfortable and enjoyable as possible, including laundry, pick-up and drop-off, car rental, restaurant, bar, and swimming pool.

Terms and conditions

1 How can I access the terms and conditions?

The terms and conditions can be accessed on our website HERE or upon request from our reservations team.

2 What happens if I do not agree to the terms and conditions?

If you do not agree to the terms and conditions, you will not be able to complete your reservation or stay at TK4 Residence.

3 Are there any penalties or fees for violating the terms and conditions?

Yes, violating the terms and conditions may result in additional charges, such as cleaning fees or damages, which will be charged to your room account.

4 Can I make changes to the terms and conditions?

No, the terms and conditions are fixed and cannot be altered by guests.

5 What is the purpose of the terms and conditions?

The terms and conditions outline the rules and regulations that apply to your stay at TK4 Residence, including payment policies, cancellation policies, and other important information.

6 Do I need to agree to the terms and conditions before making a reservation?

Yes, you will be asked to read and agree to the terms and conditions before completing your reservation.

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