FAQ

We offer a range of room types to suit your needs, including standard rooms, studios, and suites/apartments. Each room is tastefully furnished and equipped with all the amenities you need for a comfortable stay.

Our rooms are equipped with a range of amenities, including a flat-screen TV, free Wi-Fi, en-suite bathroom, comfortable bedding, and 24-hour room service.

Yes, all our rooms have free Wi-Fi access.

Yes, all our rooms are fully air-conditioned to ensure you have a restful and refreshing night’s sleep.

Yes, we offer special rates (discounts) for guests staying for longer than seven nights.

Yes, we have connecting rooms available for families who require additional space. We have two bedroom apartments and three bedroom apartments available.

No, unfortunately, pets are not permitted in the rooms.

No, breakfast is not included in the room rate for all our guests. However, our rooms have fully equipped kitchens where you get everything you need to prepare your breakfast and meals. Also, you can always order breakfast from our restaurant service.

Yes, we have some rooms that feature a balcony with beautiful views of Buea.

If you don’t receive a confirmation email, first check your spam folder. If it’s not there, contact us directly to confirm that we received your reservation.

Yes, you will send a confirmation email shortly after you complete your online reservation.

Yes, you can cancel your reservation by logging into your account on our website or contacting our reservations team directly, but please note that cancellation fees may apply.

Yes, you can modify your reservation by logging into your account on our website or contacting our reservations team directly.

To make an online reservation, visit our website and select your desired dates and room type. Enter your personal information, confirm the reservation and wait for a confirmation email.

CHOSE A ROOM
– See all our rooms and prices
– Click on BOOK to reserve a roon
– Enter Check-In & Check-Out date & Number of Adults & Children
– Click SEARCH to check for availability

RESERVE IT
– Complete reservation form
– Check your email and confirm your reservation
– Pay on arrival

ENJOY YOUR STAY

For now, online payment is not available on our website. A guest will pay on arrival or through bank transfer. In the future, we plan to support online payments and will accept credit cards, debit cards and PayPal.

No, you do not need to create an account to make a reservation on our website, but creating an account can make future bookings easier.

Yes, you can request a specific room type or location during the reservation process, but please note that we cannot guarantee availability.

Yes, we offer special rates for group bookings.

If you cancel your reservation more than 48 hours before the scheduled arrival time, we will refund your deposit. If you cancel within 48 hours of your scheduled arrival time, a cancellation fee equal to 50% of the total cost of your booking will be charged.

Yes, if we do not receive the required deposit within 48 hours of making the reservation, your booking may be cancelled.

No, we only accept payment in XAF.

Our website currently does not support online payment. However, in the future, we will support it and accept debit card and other payment options.

No! VAT and local tourism tax have already been factored into the pricing. So do not worry!

Yes, you can pay the full amount of your stay in advance if you prefer.

We require a deposit of 50% of the total cost of your stay to secure your booking.

While it is not mandatory to make a reservation for all services, we do recommend that you reserve services such as car rental and pick-up services in advance to avoid disappointment.

Some services may incur additional charges, such as car rental and laundry services. Please check with our reservations team for specific pricing information.

Yes, we have a beautiful outdoor swimming pool where you can relax and cool off after a long day of exploring.

Our bar offers a wide selection of alcoholic and non-alcoholic beverages, including beer, wine, spirits, cocktails, and soft drinks.

Yes, we have an on-site restaurant serving delicious local and international cuisine.

Yes, we offer airport pick-up and drop-off services for an additional fee. Simply contact our reservations team to arrange this service in advance.

No, the use of the swimming pool is complimentary for all our guests.

We offer a range of services to make your stay as comfortable and enjoyable as possible, including laundry, pick-up and drop-off, car rental, restaurant, bar, and swimming pool.

The terms and conditions can be accessed on our website HERE or upon request from our reservations team.

If you do not agree to the terms and conditions, you will not be able to complete your reservation or stay at TK4 Residence.

Yes, violating the terms and conditions may result in additional charges, such as cleaning fees or damages, which will be charged to your room account.

No, the terms and conditions are fixed and cannot be altered by guests.

The terms and conditions outline the rules and regulations that apply to your stay at TK4 Residence, including payment policies, cancellation policies, and other important information.

Yes, you will be asked to read and agree to the terms and conditions before completing your reservation.